Welcome to Orbis
Be customer centred

Delivering excellent services to our customers and residents, based on strong insight and relationships.


To help support the EPIC behaviours, we have collated some useful online resources below. Over the coming weeks we will continue to add to these resources – if you would like to recommend anything then please get in touch with us on orbis@eastsussex.gov.uk





                         Work in partnership with customers to build trust and confidence ♦ Do what you say you are going to do.

                         Provide clarity of the service the customer can expect and aim to do more.

                         Seek feedback and pay great attention to find out what the customer wants and help them to get it.

                         Be credible; professional and honest ♦ Consider the impact of actions on customers.

                         Operate with a business mindset ♦ Respect and value our customers. 

                         Deliver a service that focuses on making the customer successful.